Band 6+: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The first graph depicts the actual and target performances from a certain bus company, indicating the arrival on time, while the second graph provides the number of complaints per passenger between 1999 and 2003. Looking from an overall perspective, it is readily apparent that the targeted percentage of services were higher than the actual performance throughout the given period, apart from 2003. Notably, the figure of passenger’s complaints saw a significant surge in highlighted years.

From 1999 to 2000, the company set a goal at 86%, however, its actual performance in 1999 were 85% and dropped sharply to 82%. In the next two years, company lowered their aim by 1%. Regardless of that, company’s percentage of services that arriving on time only reached approximately 85%. Conversely, company’s performance surpassed its expected target at 84.5% in 2003, exceeding 0.5%.

As for the complaints from per passenger, in 1999, the number accounted at around 70. However, its figure ended with an upward trend, reaching 120, with a slight drop in 2001.