Band 7+: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The first bar chart illustrates the actual and target percentages of a bus company from 1999 to 2003, while the second bar chart shows the number of complaints reported during the same period. Overall, the bus company experienced a decline in performance in terms of meeting targets, while the percentage of complaints increased over time.

To begin with performance, in 1999, the percentage of bus services arriving on time was 85%, compared to a target of 86%. However, this figure for actual arrivals significantly fell to 82.5% in 2000, while the target percentage remained unchanged for that year. Subsequently, the actual percentage rose to over 84%, but the target percentage slightly decreased to approximately 85% in 2001. Both actual and target percentages remained stable until 2002, when there was a slight increase in the actual performance to 85%, while the target dropped to around 84.7% by the end of the period.

On the other hand, the overall percentage of complaints doubled during this time, rising from over 60% in 1999 to over 120% in 2003.