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The image contains two bar graphs, the top graph titled "Percentage of services arriving on time (actual and target)" shows the percentage of services arriving on time each year in blue bars for actual and orange bars for target from 1999 to 2003; the actual percentages are 83%, 83%, 85%, 83%, and 84%, while the target percentages are 85%, 85%, 85%, 85%, and 85% respectively. The bottom graph, titled "Number of complaints (per thousand passenger's journeys)", shows the number of complaints per thousand passenger journeys each year from 1999 to 2003, with the number of complaints being 120, 100, 40, 100, and 120 respectively.
Given the complexity of the image, the above description may not be entirely accurate.
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The bar charts give information on the politeness in a bus company with expectations and achivements, and
the amount of negative reviews and passangers over a five-year period between 1999 and 2003.
Overall, it is clear that the percentage of services ariving on time dropped while the number of complaints had increased significantly by 2003.
According to the figures, the target percentage was by far the highest during the period and decreased from 86% to around 84,5%. Moreover, the target category did not change, unlike actual category which grow up to approximately 84,5% and then fell to 84% between 2001 and 2002.
By contrast, amount of complaints from passengers showed an upward trend. This increased from nearly 70 to 120 complaints during the whole period. Moreover, numbers of complaints per thousands passenger”s jorneys fell gradually from 100 to 82 between 2000 and 2001, and then increased the peak in 2003.
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