The pie chart compares the results of a questionnaire which was asked to the visitors who lodged at the Parkway Hotel about how they would rate the hotel’s customer service in the years 2005 and 2010.
Overall it is clearly seen that, over half a decade the customer service experienced a positive improvement. In 2005 most of the visitors assessed their experience as satisfactory or poor, however in the latter year the majority of visitors rated their experience as good or excellent.
In the former year, only a slight amount of customers rated their experience as excellent, although over half of a decade the percentage of customers having an excellent experience reached roughly 30 percent. Moreover, in 2005 almost half of the clients reviewed the service as satisfactory, which also declined by 25% in 5 years, expressing that the quality of customer service enhanced. In 2005, the poor option was selected by almost the quarter of customers, which also halved in 2010.
During 2005, less than a fifth of customers rated their stay as good, however in 5 years this figure had a rise of 25 percent. On the other hand, 15 percent of customers rated their stay as very poor in 2005, though this ratio also declined by more than 10 percent in 2010.