The supplied pie charts depict the outcomes of a survey about visitors’ review of the Parkway Hotel’s customer service. A similar questionnaire was asked of 100 guests in the 2005 and 2010.
Overall, it is apparent that quality of the hotel’s service essentially elevated over time.
The first survey in 2005 resulted that 45% of guests were satisfied with the assistance of the hotel, constituting a major production of the chart. The number of visitors assessed the customer serving as good made up 14% and only 5% of them concured that service rendered was excellent. As for the adverse reviews, for 21% of guests the hotel’s assistance seemed poor and 15% of them rated it very poor.
5 years later, the Parkway Hotel demonstrated impressive amenities that culminated in higher evaluation. Plenty of clients rated hospitality as good, accounting for 39%, which is almost 25% higher than before. The service was evaluated excellent by 28% of people, expressing significance increase by almost a quarter. The 15% part of customers were appreciative by provided amenities. As for the negative rates, unsatisfactory among the guests was decreased, making up 12% of poor and 4% of very poor assistance.