Band 7+: The charts below show the results of a questionnaire asked visitors to the parkway hotel how they rated the hotels customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The charts delineate the results of a questionnaire that asked visitors to rate customer’s service of the Parkway Hotel in 2005 and 2010.

Overall, it is evident that the customer service has increased profoundly over the years whereas, it is noteworthy that very less percentage of people have found the experience to be very poor.

Looking at the details, the rating for good service represented a significant rise from 14% in 2005 to 29% in 2010, although the increase was less dramatic than that of excellent rating as it soared from 5% in 2005 to 28% in 2010. In contrast, the propensity of visitors rating the customer service as satisfactory considerably dropped from 45% to 17% throughout the years.

In stark contrast, the proportion of visitors rating the experience to be very poor noticeably plummeted from 15% in 2005 to 4% in 2010. Meanwhile, the figure for poor customer’s service declined from 21% to 12% respectively.