The two charts compares 100 rates the visitors gave to Parkway hotel’s customer service in two years, namely 2005 and 2010.
Overall, it is clearly indicated that vistors were highly satisfied with the services offered to them at Parkway hotel duirng 2010 more than those they got during 2005. The customers rated the hotel on a 5-scale modal of questionnaire. It is clearly seen that the guests chose the highest rate for the servces offered in 201, wherease they did the opposite for 2005.
In terms of high satisfaction, customers were pleased with the hotel’s hospitality in 2010. Almost 30% of them selected “excellent” category, which is nearly one third of the overall total of evaluators. Conversely, in 2005, only 5% chose “excellent”, which was less that 10% of the total. In addition, nearly 40% of the visitors stated that the services offered to them were “good” during their stay in 2010, which consititue more than the double of those who stayed in the hotel during 2005.
With regards to dissatisfaction, in 2005, 21% of the visitors reported that the services at the Parkway hotel were very poor, while only 12% of them reported that in 2010. Moreover, customers selected “very poor” more often in 2005 more than the customers during 2010, 15% and 4% respectively.