Pie Chart

Band 5+: The charts below show the results of a questionnaire asked visitors to the parkway hotel how they rated the hotels customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

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Image for topic: The charts below show the results of a questionnaire asked visitors to the parkway hotel how they rated the hotels customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

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The image displays two pie charts comparing customer service ratings from 100 guests in 2005 and 2010: in 2005, 5% rated as excellent, 14% as good, 21% as satisfactory, 45% as poor, 15% as very poor; in 2010, 28% rated as excellent, 39% as good, 17% as satisfactory, 12% as poor, 4% as very poor.

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The pie charts illustrate the percentage of opinions of 100 people about the hotels customer service in the years 2005 and 2010.

Overall, throughout the period of 5 years results of questionnaire have completely changed. In 2005 the most common answer was “Saticfactory”, while in the last questionnaire people mostly chosen “Good”.

In 2005 less than half of 100 people were saticfied with hotels service, but after five years the percentage dropped from 45% to 17%; making “Sarisfactory” third most common response. In 2010 the answer with the highest proportion was “Good”, which increased to 39% from 14% in five years. Moreover, in 2005 hotels visiters have rarely picked “Excellent” as their final choice, but over the period the percentage rose almost sixfold (from 5% to 28%). Fortunately, responses such as “Poor” and “Very poor” have declined by 9% and 11% respectively so they bacame the least choosen answers. These pie charts show evolution of hotels custumer service.

Word Count: 158

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotels: 4

years: 4

percentage: 3

people: 3

service: 3

Try using synonyms for the above words

Task Response

The report addresses the main trends and provides a comparison between the two years, which is essential for this task. However, there is a significant inaccuracy in the overview: the report states that 'Satisfactory' was the most common answer in 2005, whereas the data indicates 'Poor' was the most common. Additionally, while the report attempts to group data, some descriptions are slightly confusing due to grammatical errors and spelling mistakes (e.g., 'Saticfactory', 'Sarisfactory', 'bacame'). To improve, ensure that the overview accurately reflects the most prominent data points and focus on improving spelling and sentence structure to ensure clarity in comparisons.

Coherence & Cohesion

The report follows a logical structure with an introduction, overview, and body paragraphs. However, the progression of ideas is occasionally interrupted by mechanical errors and awkward phrasing. To improve, ensure that transitions between sentences are smoother and that the overview provides a more comprehensive summary of the main trends without jumping immediately into specific data. The concluding sentence is somewhat redundant and could be integrated into the overview or omitted to maintain a more academic tone.

Lexical Resource

There is an attempt to use varied vocabulary (e.g., 'proportion', 'sixfold', 'declined'), but frequent spelling errors (e.g., 'Saticfactory', 'Sarisfactory', 'visiters', 'custumer', 'bacame', 'choosen') significantly impact the quality of the lexical resource. To reach a higher band, focus on accuracy in spelling and ensure that the words chosen fit the formal context of an academic report. Using a wider range of synonyms for 'show' or 'say' would also be beneficial.

Grammatical Range & Accuracy

The report uses a mix of simple and complex structures, but grammatical errors are frequent and sometimes impede clarity. There are issues with tense consistency (e.g., 'people mostly chosen' instead of 'people mostly chose') and article usage (e.g., 'hotels customer service' instead of 'the hotel's customer service'). Additionally, punctuation errors, such as the misuse of a semicolon, affect the flow. Aim for greater control over verb tenses and possessive forms to ensure the report reads professionally.

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