The pie charts compare the ratings of the customer service of Parkway Hotel in 2005 and 2010 based on the results of a questionnaire.
It is noticeable that only few visitors found the service excellent in 2005 nevrtheless that rating went up dramatically in 2010. Also, the visitors rated the service poor in larger scale in 2005 which decreased in 2010.
In 2005, only 5 out of 100 visitors rated the service excellent and 21% called it poor service.Furthermore,15 out of 100 guests did not like the service at all. However, the hotel was rated satisfactory by most of the customers which was 45%.
In 2010, the figures changed in favour of the hotel as guest’s ratings showed 28% excellency in the service. Visitors rating the service good also significantly increased from 14% to 39%. Additionally, only 4% visitors called the service very poor whereas the proportion was almost 4 times larger in 2005.
