The two pie charts illustrate the outcomes of a survey that questioned guests to the Parkway Hotel how they assessed the customer service of the hotel. 100 visitors were asked the same questionnaire in 2005 and 2010.
Overall, during these 5 years of period it can be seen that the customer service of the hotel was improved considerably and the percentage of ‘Excellent’ and ‘Good’ rates rised around thrice whilst ‘Very poor’ mark the guests rated lowered among the visitors.
Initially, due to the development of the stuff and the facilities of recreational centers at the hotel might have influenced ‘Excellent’ rate throughout the period from 5% to 28% as well as ‘Good’ rate reached at 39% from 14%.
The amount of the negative responces of ‘Very poor’ and ‘Poor’ showed 15% and 21% in 2005 and plunged to 4% and 12% in 2020. Furthermore, the average percentage of the visitors’ ‘Satisfactory’ replies to the questionnaire showed the approximately half part of the chart with 45% and decreased 17 % eventually.
