Band 7+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie chart compares visitors’ responses when asked about the customer service at the Parkway hotel in 2005 and 2010.

It is clear that almost half of the customers found Parkway Hotel’s client care to be satisfactory in 2005, whereas most of the votes went to ‘good’ in 2010 meaning the hotel has improved since in terms of hospitality.

Looking at the positive results first, only 5% rated customer service as excellent and just 14% described the hotel’s service as good in 2005. In 2010, the votes for both ‘good’ and ‘excellent’ increased dramatically to 39% and 28%, respectively.

With regard to the more negative results, ‘satisfactory’ was the most popular response in 2005, receiving 45% of the votes. The guests who found the service to be poor and very poor were close in figures at 21% and 15% each. However, both these numbers approximately halved in 2010. The hotel guests opting for ‘satisfactory’ fell by 28% as well.