The following two pie charts provide the information about ratings of visitors of the Parkway Hotel in 2005 and 2010
Overall, at the beginning of the period hotel’s customer service was satisfactory for visitors. In comparison, in 5 years visitors rated hotel’s service as good.
The part of people who left opinion about the hotel as «excellent» rose from 5 to 28 percent in five years. The other part of visitors that contains 14% of the rating mentioned the service as «good» in the beginning of the period, and increased to 39% which was the biggest segment of the chart in 2010
Fortunately, those people who left unsatisfactory rating like «poor and very poor» decreased from 21 and 15 to 12 and 4 percent during the five years. However, the segment which was the largest part of the diagram in 2005, sharply decreased from 45% to 17% till the end of the period
