The bar charts illustrate the result of a questionnaire taken from the Parkway Hotel’s clients about the hotel’s customer service. Results in different years were compared, as the question set was given to a 100 guests in 2005 and 2010.
Overall, the rating of the customer service rose over time.
In 2005, 45 customers were satisfied by the work of service. Moreover, 14 of them evaluated their job as “good”, and only 5 marked the quality as “excellent”. As for the negative reviews, there were about 21 people who thought of the service as poor, and 15 were absolutely not content with the provided service.
Although there was an increase observed in the number of people satisfied with the service, there was also a considerable decrease in the amount of negative reviews by 2010. There was a significant increase in the number of people who responded about the customer service in the questionnaire as good and excellent, with around 25 and 23 more positive reviews, respectively. The number of people satisfied with the service was only 17 as opposed to 45 in the year 2005. Notably, the number of people marked the service as “poor” and “very poor” in 2010, decreased by 9 and 11 respectively.