Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare the 100 of hotel visitors and travelers asking about the result of customer services a survey at the parkway hotel over the five years from 2005 to 2010. There are separate five rate categories.

Overall, it is clear that the highest percentage of satisfaction was customer during the period. By contrast,the proportion of customer service in the hotel lower were very poor and excellent at the same time.

Guest rated the customer service in the hotel as good a increase by 25%, from 14% to 39% over the period shown. Apart from that, the proportion of people who mentioned as excellent, at 5% and 28% respectively, Which was rapid increased.

On the other hand, rating the rest of three categories were dropped.In terms of satisfaction, in 2005, customer service rated was 45%, while this figure sharp decreased at 17% in 2010. Moreover, between 2005 and 2010 the percentage of people called as very poor decreased from 15% to 4%, a drop of 11% in 5-year, while the figure for poor reduce at 21% to 12% accordingly.