The pie charts compare the percentages of visitors who rated the parkway hotels’ customer service in 2005 and 2010, which was divided into five levels of customer service: excellent, good, satisfactory, poor, and very poor.
Overall, the highest percentage of visitors rated the hotel as satisfactory and good. By contrast, the percentage of visitors who rated the hotel as excellent and poor was lowest in the years 2005 and 2010.
In terms of satisfaction, the percentage of people who rated the hotel as excellent was 5% in 2005. This figure increased to 28% in 2010, a rise of 23% over a period of five years. Similarly, in 2005, the percentage of people who rated the hotel’s customer service as good was 14%, which grew to 39% in 2010.
For the remaining customer services, there was a decrease in the percentages of people who rated the customer service as satisfactory, poor, and very poor from 45%, 21%, and 15% in 2005 to 17%, 12%, and 4% in 2010, a fall of 28%, 9%, and 11% over a period of five years, respectively.
