Band 4+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The given pie chart illustrates the fractions of a questionnaire that asked guests to the Parkway Hotel how they estimated the hotel’s customer service.Similar questions were given to the 100 guests in between 2005 and 2010

Overall,it is readily that in 2005,the majority of visitors were satisfied with the customer service,whereas just a small amount of guests said it is excellent.In 2010, most responses were seen in the questionnaire was good,while a small proportion said it is very poor.

The most biggest proportions of customer service in 2005 were satisfactory,poor, and very poor.However,whilst satisfactory was slightly over 42%,it dramatically decreased to 17%.Despite this big drop,Poor saw a notable decline from 21% to 12% in 2010.In spite of this,Very poor made up from approximately 13% in 2005 to under 6% in 2010.

The remaining two customer services were excellent and good.Excellent went from the smallest share at 5% of the total in 2005 to the largest one in 2010,achieving a percentage of 28%.Also Good tell the most,dropping from 14% in 2005 and making an increase to 39% respectively, in 2010