The bar chart demonstrates the targated and actual performance of a bus company regarding their timeliness.While the other illustrates the number of complaints recorded over the years from 1999 to 2003.
Overall, the company’s targeted in terms of serviceability had not been achieved in the period of 4 years except for 2003.In addition,the trend of costumer complaining about the service is upward direction.
To begin with, in year 1999 and 2000 the targeted value was nearly 86% while only 82% has been achieved in the year 2000 which is the lowest among all. After 2000 the desired achievement was reduced to 85% which still had not been touched until 2003.
In 1999 number of unsatisfied costumer were about 70 per 1000 passanger journey and experienced slight growth upto 100 in 2000.However,there was a minimal decline in 2000 and again takes its upward trend upto nearly 110 complaints per 1000 customers in 2003.
