Band 5+: The charts below shows the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The bar chart illustrates the compared proportion of a bus arriving on time (actual and target), while another bar chart gives the information about the amount of complaints from passengers during 1999 and 2003.

Overall, in 2000, the actual percentage was the smallest, while the target was the highest, together with that in 1999. Additionally, the target of punctuality in 2003 was the lowest, whereas the actual experienced the most proportion. The target share experiened a slight decrease, while the actual target fluctuated.

The actual percentage of a bus arriving on time was 85% in 1999. In 2000, the actual exhibited the lowest of 82%, while the target was the highest at 86%. Both 2001 and 2002 experienced a similar number with roughly 84% of actual proportion and 85% of target. In contrast, in 2003, the actual was higher than the target (85% and 84.5%, respectively).

The number of complaints bagan at approximately 70 in 1999, then increased to 100 in 2000. the complaints experienced a slight drop in 2001 before increasing from 90 to roughly 120 in 2003.