Band 5+: The charts below shows the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.

The given charts illustrate the performance of a bus company in regard to services of arriving on time and passenger’s complaints during five years.

Overall, an upward trend was seen in actual services in 1999 and slightly high, in case of traget in 1999 and 2000. A gradual increase in number of complains were recorded during this whole tenure.

The arrival of actual services on time was almost 85% in 1999 and 2003, also followed in the year 2001 and 2002, at 84%. A minor delay was experienced in 2000, which was nearly 82%. Conversely, the propotion of targeted services stuck at 86% in 1999 and 2000. Similar case was in 2001 and 2002, where values were at contant level of 85%. A minor drop was seen in 2003, which was little close to 85%.

In regard to the number of complains, nearly 120 complains per thousand passenger journey was recorded in 2003, followed by 2002 and 2000, with 115 and 110, respectively. In contrast, almost 90 complains were recieved in 2001 and 70 were documented in 1999.