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The image shows two pie charts representing customer service ratings for the years 2005 and 2010, with categories of 'Excellent', 'Satisfactory', 'Good', 'Poor', and 'Very poor'. In 2005, 'Excellent' was rated 15%, 'Satisfactory' 45%, 'Good' 14%, 'Poor' 21%, and 'Very poor' 5%. In 2010, 'Excellent' was rated 28%, 'Satisfactory' 39%, 'Good' 12%, 'Poor' 17%, and 'Very poor' 4%. The charts visualize the results of a questionnaire given to visitors at the Parkroyal Hotel on their ratings of the hotel's customer service for both years.
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The chart indicates the responses of 100 guests, which were asken to rate Parkway Hotel’s consumer service in the years of 2005 and 2010.
The percentage of customers who rated service as very poor was 15% in 2005, while in 2010 it sharly dropped by 11%. In 2005 the level of poor assistance was 21%, decreased steadily to 12% by 2010. The ratio of users who voted for satisfactory amenity was 45% in 2005, after 5 years there was steep drop by 28%. In 2005 the proportion of good votes was 14%, and it increased dramatically to 39% by 2010. And the percent of excellent reviews was 5% in 2005, and there was rapid rise rise by 23% untill 2010.
Taking all the data into consideration, it’s evident that overall rates by consumers shows that hotel’s user service of Parkway Hotel was considerably improved between 2005 and 2010.
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