Pie Chart

Band 6+: The chats show the customer service from 2005 to 2010

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The image presents two pie charts with customer service ratings for Parkway Hotel in 2005 and 2010 based on a questionnaire given to 100 guests; ratings categorized as Excellent, Good, Satisfactory, Poor, and Very poor; in 2005, Excellent 15%, Good 45%, Satisfactory 21%, Poor 14%, Very poor 5%; in 2010, Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

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The pie charts compare how employe service is distrabuted among five categories in Parkway Hotel in 2005 and 2010.

Overall, there was a dramatic shift from negative services to positive one while by 2010 , satisfactory service had declined sharply whereas good services had gained more popularity.

In 2005, the majority of people (45%) in this hotel experienced satisfactory services, making it mos common category , followed by poor service (21%) and very poor services (15%) , compare to good service with 14%. The excellent service was only at 5% , making it the least favourable options .

By 2010, the situation had changed considerably : not only did the percentege of good service incerease significantly from (14%) in 2005 to 39% in 2010 ,but also it surpassed that of satisfactory services which decreased from (45%) in 2005 to (17%) in 2010. The percentage of excellent service was 28% more than triple that of poor service (12%) while very poor service had undergone only at 4% , making it the least common sevices.

Word Count: 173

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Overall Band Score

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Vocabulary Complexity:
C1 - Intricate
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Grammar Mistakes: N/A

Vocabulary Repetition:

service: 9

services: 5

satisfactory: 3

making: 3

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Task Response

The report adequately addresses the task, providing a general overview and highlighting key trends in the customer service ratings between 2005 and 2010. However, there are some inaccuracies in the data reported and some areas where more specific comparisons could enhance the response. To improve, ensure data accuracy and consider including more direct comparisons between the two years for each category to strengthen the analysis.

Coherence & Cohesion

The report demonstrates an adequate attempt to organize information, but the flow could be improved. Paragraphing is present but could be more effectively used to separate distinct ideas. Transitions between sentences and ideas are sometimes abrupt, affecting the overall coherence. Consider using more varied cohesive devices to link ideas smoothly.

Lexical Resource

The report uses a reasonable range of vocabulary, but there are instances of imprecise word choice and awkward phrasing. Expanding your vocabulary and focusing on using more precise language would enhance the clarity and impact of your writing. For example, 'dramatic shift' is a bit vague; try to use more specific terms.

Grammatical Range & Accuracy

The report contains several grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and punctuation mistakes. These errors impact the clarity and accuracy of the writing. Focus on improving your understanding and application of basic grammar rules. Also, proofread carefully to catch and correct errors.

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