The provided pie charts depicts information about Visitors responses to a survey about customer service at the parkway Hotel in 2005 and in 2010.
In general, it in evident from the charts that customer service increased from 2005 to 2010. In 2005 most of the guests rated customer service satisfactory or poor. While in 2010 majority guests described customer service as good or excellent.
If we have a closer view, it can be noticed that in 2005 only 5% visitors rated its customer service excellent but the figure rose up to 28% in 2010. Furthermore, while only 14% guests described customer service in the hotel as good in 2005 but the percentage grew up 39% in the year of 2010.
With regard to negative feedback, in 2005 21% guests rated hotel’s customer service poor but in 2010 the proportion fall down to 12%. Similarly, the percentage of people who gave customer service very poor dropped from 15% to 4% over the five year period.