Pie Chart

Band 6+: The chats show the customer service from 2005 to 2010

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The image presents two pie charts with customer service ratings for Parkway Hotel in 2005 and 2010 based on a questionnaire given to 100 guests; ratings categorized as Excellent, Good, Satisfactory, Poor, and Very poor; in 2005, Excellent 15%, Good 45%, Satisfactory 21%, Poor 14%, Very poor 5%; in 2010, Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

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The bar chart illustrate the customer service over two different years: 2005 and 2010. Units are given in percentages

Overall, all five ratings experienced significant change over the given period. At start satisfactory had the highest percentage, while excellent and very poor showed the most rapid increase. In contrast, poor’s growth was relatively slow, while good saw a moderate decrease.

Good grew dramatically from 14% in 2005 to 39% in 2010. This represents an increase of over 25%, making it the most popular rating. Similarly, excellent saw a significant rise, starting at 5% in 2005 reaching 28% by 2010, an increase of more than 5 times its original figure.

On the other hand, satisfactory experienced serious shrinkage, from 45% to 17%. Also, poor decreased from 21% to 12%. It is two times smaller than its original figure. People started choosing bad ratings less, so it is very good achievment for the hotel reputation.

Word Count: 153

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

increase: 3

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Task Response

The report identifies some overall trends and changes in customer service ratings between 2005 and 2010. However, there are inaccuracies in the data reported (e.g., misreporting which rating had the highest percentage at the start, and incorrect percentage changes). The description of the data is not always clear or accurate, and the writing could be more concise. To improve, focus on accurately representing the data and ensuring that all reported figures are correct. Also, avoid informal language and maintain a consistent tone throughout the report.

Coherence & Cohesion

The report is generally coherent, but the organization could be improved. The overview paragraph is adequate, but the subsequent paragraphs lack a clear structure. Consider grouping the ratings by whether they increased or decreased to improve the flow. The final paragraph feels somewhat disjointed and could be better integrated into the overall analysis.

Lexical Resource

The vocabulary is adequate but could be more precise and varied. While words like 'significant' and 'dramatically' are used, there's room for more sophisticated language to describe the changes. For example, instead of 'Good grew dramatically,' you could say 'The proportion of 'Good' ratings surged.' Also, avoid informal language like 'very good achievement'.

Grammatical Range & Accuracy

The report contains several grammatical errors that affect clarity. For example, 'At start satisfactory had the highest percentage' should be rephrased for better grammar. Also, 'Good grew dramatically from 14% in 2005 to 39% in 2010' contains an inaccurate figure. Proofread carefully to correct these errors. Vary sentence structure to improve the overall quality of the writing.

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