Band 7: The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007. (User-Written IELTS Writing Task 1 Sample)

The diagram and table below provide information about customer satisfaction in the US with airlines and aspects of their flight during the period 1999-2007.

Overall, customer satisfaction with U.S. airlines has increased significantly and dissatisfaction has decreased over this period.

The diagram shows that the percentage of satisfied customers rose from 65% in 1999 to 72% in 2000 and increased to 72% in 2007. On the other hand, the figure for dissatisfied customers decreased from 32% in 1999 to 24% in 2007.

The table provides more details about customer satisfaction with specific aspects of the flying experience. In 2000 the courtesy of flight attendants was rated the highest (90%) and then is flight schedules (79%) and check-in/gate staff (87%). The lowest satisfaction was the price of airfares (45%) and comfortable seating, but no figure for comfortable seating.

By 2007, satisfaction with all aspects had increased. Satisfaction with the price of airfares (65%) and comfortable seating (47%) increased considerably. Satisfaction with the courtesy of flight attendants (92%) and check-in/gate staff (88%) also showed a slight improvement.

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The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

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Band 8+

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Band 6+

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Band 7+

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Band 5+

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Band 7+: The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

The diagram and table below show the level of customer satisfaction in the United States with airlines and aspects of their flight in 1999, 2000 and 2007.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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