The pie charts illustrate how visitors’ attitude towards customer service changed from 2005 to 2010 in the Parkway Hotel.
Overall, there was a noticeable improvement in customer satisfaction over the five-year period. While “satisfactory” was the most common rating in 2005, it was replaced by “good” in 2010.
Looking at the details, the majority of respondents (45 percent) rated the customer service as a satisfactory one, but this figure later decreased slightly to just under a fifth. In contrast, the share of excellent represented the lowest share (5 percent) before increasing nearly sixfold by 2010.
With regard to visitors who evaluated the customer service as poor, the percentage of them was approximately a fifth and nearly halved over the course of these 5 years. Finally, the share of good and very poor was virtually similar (14% and 15%, respectively), but while the former rose by almost a fifth, the latter experienced a significant fall to 5 percent being the lowest among criteria.