Pie Chart

Band 6+: The pie chart below show the average house hold expenditures im Japan and Malaysia.

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The image displays two pie charts comparing hotel customer service ratings from 100 visitors in 2005 and 2010. In 2005: Excellent 5%, Good 14%, Satisfactory 45%, Poor 21%, Very poor 15%. In 2010: Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

Given the complexity of the image, the above description may not be entirely accurate.

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The pie charts compare how much customers satisfied with the service in percentagewise in the years 2005 and 2010.

Overall, at the beginning of the period the customers who considered the service was excellent made up the smallest part of the chart, while content overviews about service was the largest segment. In comparison, at the end of the period good reviews became the largest rating segment and the people who regarded the service was very poor made the smallest part of the chart.

The proportion of excellent reviews of service commented by customers accounted for 5% in 2005, and increased more than five times to 28% in 2010. The percentage of customers regarding the service was good at 14% in 2005 and had a considerable growth of 25% in 2010.

Satisfactory, which comprised less than half of ratings of people in 2005, fell to 17% in 2010. At the beginning of the period, the proportions of the poor and very poor overviews were at 21% and 15%, and decreased to 12% and 4%, respectively after 5-year period.

Word Count: 177

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 6

customers: 4

period: 4

Try using synonyms for the above words

Task Response

The report effectively addresses the task by comparing the two pie charts and highlighting key trends. The overall structure is clear, with an introduction, an overview, and detailed paragraphs. However, there are some minor inaccuracies and awkward phrasings (e.g., 'content overviews about service' instead of 'satisfactory ratings', 'good reviews became the largest rating segment' could be clearer). Additionally, the report could benefit from more precise language and a stronger focus on the data without unnecessary repetition. Overall, the response covers the requirements well with only a few lapses.

Coherence & Cohesion

The report has a clear overall structure with an introduction, an overview, and a detailed comparison. However, some sentences are awkwardly phrased, which slightly disrupts the flow. For example, 'content overviews about service was the largest segment' is unclear. Using clearer topic-specific language and ensuring each paragraph focuses on a distinct aspect would improve coherence. The paragraphing is adequate but could be more skillfully managed to separate trends more distinctly.

Lexical Resource

The vocabulary is adequate but lacks the range and sophistication expected for a higher band score. There are some inaccuracies, such as 'percentagewise' (non-standard) and 'content overviews' (unclear). More precise terms like 'proportion' or 'percentage' and 'satisfaction ratings' would be better. The report could benefit from using a wider variety of synonyms and more natural collocations (e.g., 'a significant increase' instead of 'considerable growth').

Grammatical Range & Accuracy

The report uses a mix of simple and complex structures, but there are several grammatical errors and awkward constructions. For instance, 'how much customers satisfied' should be 'how satisfied customers were', and 'the people who regarded the service was very poor' should be 'the people who regarded the service as very poor'. Punctuation is generally correct, but the errors in subject-verb agreement and relative clauses reduce clarity. More consistent accuracy and a wider range of structures would improve the score.

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