The table compares the total numbers of visitors to Ashdown Museum in the year before and after refurbishment, while the pie charts illustrate the results of visitors satisfaction surveys during the same period.
Overall, the museum experienced a considerable improvement in the total number of visitors upon completion of refurbishment, and the levels of satisfaction rose significantly.
The total number of visitors to Ashdown Museum rose from 74,000 visitors to 92,000 visitors the following year, representing an increase of 18,000 visitors. This suggests that the improvements to the museum attracted more people.
In the year before refurbishment, the proportion of attendees who were “dissatisfied” fell from 40% to 15%, while the percentage of attendees who were “very dissatisfied” accounted for 10% before and 5% after refurbishment. Before the changes, the number of those who were “satisfied” climbed substantially by 10%, while the proportion of “very satisfied” constituted a small minority before the refurbishment rose to a good proportion.
