The table illustrates how patients rated five aspects of service at three different health centres: Longston, Peveril, and Marchbank. Scores were given on a scale from 1 to 10, with higher numbers indicating greater satisfaction.
Overall, Peveril Centre achieved the highest ratings across almost all categories, while Longston consistently received the lowest scores. Marchbank’s results were moderate, placing it between the other two facilities in most aspects.
In terms of booking appointments, patients expressed very high satisfaction with Peveril (9.1), whereas Longston scored much lower at 5.2. The doctors’ service was rated similarly high in all centres, ranging from 8.0 in Longston to 8.7 in Peveril. For care of children, both Peveril (7.5) and Marchbank (7.3) performed notably better than Longston (6.3).
A similar pattern can be observed in the pharmacy service, where Peveril again led with 7.5, followed by Marchbank (6.3) and Longston (5.1). The largest disparity was recorded in response to concerns, which varied dramatically from only 4.3 at Longston to an outstanding 9.6 at Peveril. Reflecting these differences, the overall average ratings were 8.3 for Peveril, 7.2 for Marchbank, and 5.8 for Longston.