The given table compares patients’ evaluations of five aspects across three health centres: Longston Centre, Peveril Centre, and Marchbank Centre.
Overall, Peveril Centre received the highest average rating, while Longston Centre had the lowest. Furthermore, Marchbank Centre received moderate ratings across most categories. The five evaluated categories were booking appointments, doctors’ service, care of children, pharmacy, and response to concerns.
The most notable difference between the centres was in the “response to concerns” category, where Longston Centre received a low grade of 4.3, while Peveril Centre achieved the highest score with 9.6. However, the pharmacy category had the lowest overall ratings in the table, with averages of 5.1 for Longston Centre, 6.3 for Peveril Centre, and 5.8 for Marchbank Centre. Marchbank Centre, in particular, performed poorly in the pharmacy service.
On the other hand, the most consistently rated service across the three centres was “doctors’ service,” with scores of approximately 8 for each centre.
