The table compares the percentage of patients who were satisfied with four aspects of service in three hospitals, A, B and C. Overall, hospitals A and C performed better than hospital B across most categories, whereas hospital B consistently recorded lower satisfaction levels. In addition, hospital C achieved the highest general satisfaction, particularly in waiting time and staff service.
Focusing on hospital A first, the figure for treatment and aftercare services were the highest among the patients, at 85% and 83% respectively. The proportion of patients satisfied with hospital staff was also high, at about 74%. However, the figure for waiting time was the lowest according to patients’ opinion, reaching 46%
Turning to hospital B, it did not rank first in any category, showing the poorest performance. The proportion of people satisfied with waiting time accounted for approximately 53%, while that of hospital staff was only 38%. The figures for treatment and aftercare services were also relatively low, at approximately 68% and 70%, making it less favorable compared to other hospitals.
When it comes to hospital C, it showed the best performance in almost all categories. The figure illustrated that people were most satisfied with the waiting time, at 92%, the highest percentage. That of hospital staff reached 81%. Treatment and aftercare services were also rated highly, at 84% and 82%