Letter

Band 7+: You are unhappy with the gym that you recently joined. Write a letter to the gym manager. - Explain what you like about the gym. - Describe what problems you have experienced. - Suggest what the gym could do to improve.

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To whom it may concern,

I am writing to express my dissatisfaction with the service I recently received at your gym. I have been a member of your gym for a year now. However, I have encountered not so good behaviour recently. I always attend the morning personal training session early in the morning. Last week, I booked my session in advance, expecting the support of the programme.

However, the experience did not meet my expectations. First, the trainer assigned to me was fifteen minutes late, which caused me to work out less time than I should. Secondly, he acted rude towards me when I asked for compensation for the other session and he rushed the session in order to finish early. As a result, the session was unstructured, and I did not receive the personalized attention I had paid for.

I believe there are several ways your gym could improve this service. It is important to ensure the trainers come to their scheduled times on time. Also, it would be better to inform the customer if the trainer is not showing up on time. Additionally, gathering feedback from clients could help you identify the recurring issues and address them immediately.

I hope you will consider my concerns, as I would like to continue using your facilities in the future.

Best regards,

Sue

Word Count: 223

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

session: 5

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly explaining the service used, the reasons for dissatisfaction, and suggestions for improvement. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific examples to illustrate the trainer's rude behavior and providing more concrete suggestions for gathering client feedback.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph focuses on a specific aspect of the issue. To improve coherence, consider using more varied cohesive devices to link ideas within and between paragraphs. For example, instead of starting multiple sentences with 'I', try rephrasing some to create a smoother flow.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Words and phrases like 'dissatisfaction,' 'encountered,' 'compensation,' and 'personalized attention' are used appropriately. To further enhance the lexical resource, try incorporating more specific and nuanced vocabulary related to gym services and customer service issues. For example, instead of 'not so good behaviour,' you could use 'unprofessional conduct' or 'substandard service'.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied, and punctuation is generally accurate. To improve grammatical accuracy, pay attention to verb tense consistency and subject-verb agreement. For example, in the second paragraph, ensure that the tenses used accurately reflect the sequence of events. Also, review the use of articles (a, an, the) to ensure they are used correctly throughout the letter.

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Band 7+: You are unhappy with the gym that you recently joined. Write a letter to the gym manager. - Explain what you like about the gym. - Describe what problems you have experienced. - Suggest what the gym could do to improve.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with the gym that you recently joined. Write a letter to the gym manager. – Explain what you like about the gym. – Describe what problems you have experienced. – Suggest what the gym could do to improve.

You are unhappy with the gym that you recently joined. Write a letter to the gym manager. – Explain what you like about the gym. – Describe what problems you have experienced. – Suggest what the gym could do to improve.

You are unhappy with the gym that you recently joined. Write a letter to the gym manager. – Explain what you like about the gym. – Describe what problems you have experienced. – Suggest what the gym could do to improve.

You are unhappy with the gym that you recently joined. Write a letter to the gym manager. – Explain what you like about the gym. – Describe what problems you have experienced. – Suggest what the gym could do to improve.

You are unhappy with the gym that you recently joined. Write a letter to the gym manager. – Explain what you like about the gym. – Describe what problems you have experienced. – Suggest what the gym could do to improve.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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