To: Rental Tech
Subject: Late returned item
Hi, this is Nathaly.
I’m sending this letter because I rented a camera last monday for a university project and returned it yesterday with some failures.
First of all, I would like to apologize for the late return. Not to make an excuse but I totally missed the return day due some injuries, which is the reason why it got some scratches. While I was taking pictures of an amazing landscape for my final art project, I accidentally fell over some rocks and for protect the camera by all cost, I put my hand covering it, which caused me a fissure in my left hand, so I had to finish my project with a sling and later on go to the ship store to return the camera.
I really want to make this up and I’m more than committed to pay for the damage caused. Please let me know how can we solve this.
Thank you and I´m looking forward for your response
Sincerely, Nathaly.
