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Letter

Band 9: You have been experiencing issues with the internet service provided by your current company. You have tried contacting them multiple times without a satisfactory resolution. Write a letter to the internet service provider explaining the problems you are facing. You should include: - details about the issues you've been experiencing - what steps you have already taken to resolve the problem - what outcome you expect from them.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to formally complain about the poor quality of internet service I have been experiencing over the past several weeks.

The connection has been extremely unstable, with frequent outages occurring throughout the day. Even when the service is active, the speed is significantly lower than what was promised in my plan. Simple tasks such as browsing websites, attending online classes, or streaming videos are constantly interrupted by buffering and sudden disconnections. In addition, the latency has been unusually high, making it difficult to participate in video calls or online activities that require a stable connection.

These issues are seriously affecting my daily routine. I rely on the internet for studying, completing assignments, and staying connected with others. Due to the unreliable service, I have missed important online sessions and faced delays in submitting my work. This situation is both frustrating and unacceptable, especially considering that I am paying for a service that is not being properly delivered.

I expect your company to take immediate action to resolve these problems. Specifically, I request a thorough inspection of the connection in my area, a restoration of stable and consistent service, and compensation or a billing adjustment for the period during which the service has been inadequate.

If the issue is not resolved promptly, I will have no choice but to consider switching to another provider.

I look forward to your prompt response and a swift resolution to this matter.

Yours faithfully,

Abdulazizxon

Word Count: 246

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 6

online: 3

Try using synonyms for the above words

Task Response

9

The letter fully satisfies the requirements of the task. It clearly details the problems, their impact, and the expected actions. The tone is appropriate and professional.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow the issues, their impact, and the desired resolution. The paragraphing is well-managed, contributing to the overall coherence.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. Terms like 'frequent outages,' 'latency,' and 'billing adjustment' showcase sophisticated control of lexical features.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, contributing to the letter's clarity and professionalism.

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