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Letter

Band 5+: You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

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Note: Both the topic and the answer were created by one of our users.

Hi sir,

I am writing this letter to express my dissatisfaction about the recent product that I have purchased from your company.

I had placed an order for a handbag through Amazon on feb 25, 2025. The order number is D54C4. Thus, today I received that order, but after opening the package I am disappointed.

The reason of my unhappiness is that I had ordered a bag in black colour. Hence I have received it in blue colour. Moreover, the size of this item is also not similar as it was mentioned on your website.

I would like to request you that check the details again as well as approve my refund appeal so that I can reorder a handbag in different style because the ordered item is out of stock now.

I hope you will consider my request and look Forward to hearing back from you soon

Yours faithfully

John

Word Count: 151

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. Minor improvements in clarity and detail would enhance the response.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but some improvements in logical flow and paragraphing would enhance readability and cohesion.

Lexical Resource

The vocabulary used is appropriate, but a wider range and more precise word choices would improve the overall lexical resource.

Grammatical Range & Accuracy

While the letter is understandable, grammatical errors and inconsistencies detract from the overall grammatical accuracy and range. Improving grammatical accuracy is key.

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See All

Band 5+: You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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