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Letter

Band 9: You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

I am writing to express my dissatisfaction with my recent order placed on your website. While I am aware of your company’s reputation, I am unfortunately very disappointed with the service I have received.

Firstly, the red dress I ordered was delivered in blue instead of red. Secondly, the Sephora cosmetics included in my order have not arrived at all. In addition, the high-quality cotton blanket I purchased was of very poor quality. I had specifically mentioned that I suffer from an allergy to this type of textile, yet the product delivered did not meet the description provided on your website.

As a result of using the blanket, I experienced an allergic reaction during the night and had to seek medical attention. This situation caused me significant discomfort and inconvenience.

Given these issues, I kindly request appropriate compensation for the incorrect and missing items, as well as for the inconvenience and health problems caused.

I look forward to your prompt response and a satisfactory resolution to this matter.

Sincerely,

Anna Nazarova

Word Count: 175

Answers On The Same Topic:

You have recently ordered an item through the internet, but you are not happy with the product. Write to a company, in your letter: Describe what you purchased Explain why you are not happy with the product Tell them what you would like them to do about it.

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