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Letter

Band 9: You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

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Dear Sir or Madam,

I am writing to formally address some concerns regarding a recent purchase from your online store. I ordered a toy helicopter after coming across its promotional advertisement on social media, as it seemed like a high-quality product. The helicopter, which is midnight blue and designed for remote control operation, was intended as a gift for my nephew.

While the delivery process was seamless, I was disappointed to discover that the product was defective upon arrival. The left side of the helicopter was severely damaged, rendering it inoperable. Additionally, the battery was completely non-functional, despite the product being marketed as premium quality.

Given these issues, I kindly request either a replacement unit or a partial refund of at least 50% of the purchase price. I trust that your company values customer satisfaction and will take appropriate action to resolve this matter promptly.

I eagerly anticipate your response.

Yours sincerely,

Ilhom Ibadullayev.

Word Count: 154

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Overall Band Score

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Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

helicopter: 3

product: 3

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Task Response

The letter fully addresses all aspects of the task. It clearly describes the toy, details the problem, and states the desired resolution. All parts of the task are completed to a high standard.

Coherence & Cohesion

The letter flows smoothly and logically. Paragraphing is well-managed, and the ideas are presented in a clear and coherent manner. The cohesion is excellent.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is sophisticated and natural.

Grammatical Range & Accuracy

The grammar and punctuation are accurate and error-free. A wide range of grammatical structures is used effectively.

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Band 9: You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

You have recently purchased a toy from an online shop, but the delivered product is faulty. Write a letter to the owner of the shop. In your letter . describe the toy give details of the problem . tell the owner what you want him/her to do

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