Letter

Band 6+: You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Dear Sir/Ma’am,

Greetings of the day!

I am writing this letter to accentuate certain concerns regarding my recent flight experience with your airline Air Express, on flight number 345 on June 25, from Delhi to Mumbai.

To begin with, the crew was quite slow with the service. For an instance, I asked one of the air hostesses for a water bottle and she unheard me. After asking multiple times she provided me with the bottle.

Moreover, the meal served on the flight was also cold and served late than usual time.

Additionally, the blanket was not provided to my mother, after asking for multiple times, our request was turned down flat.

I would like to highlight few suggestions regarding the above issue such as you should either change the crew member or reprimand them severely. I will probably give another chance to Air Express on my next trip, but another unpleasant flight will probably be the last one with your company.

I hope you will look into the mentioned concern to provide your patrons with a delightful experience.

Yours faithfully,

XYZ

Word Count: 181

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

flight: 4

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points required by the task. The candidate explains how they were ignored (the water bottle request and the blanket request) and provides suggestions for improvement. However, the final bullet point regarding 'further action' is somewhat weak; the candidate suggests they might not fly with the company again, but this is a personal choice rather than a formal 'action' (such as a legal claim or a formal report to aviation authorities) which the prompt implies. To improve, ensure that the response to the final bullet point is more assertive and clearly aligns with the prompt's requirement for 'further action.' Additionally, some phrasing could be more natural (e.g., 'she unheard me' should be 'she did not hear me' or 'she ignored me').

Coherence & Cohesion

The letter follows a logical structure and addresses all parts of the prompt. However, the transition between ideas is somewhat mechanical, relying heavily on basic cohesive devices like 'To begin with', 'Moreover', and 'Additionally'. To improve, try to use more natural transitions that link the ideas through meaning rather than just listing them. Additionally, the paragraphing is clear, but the flow within the paragraphs could be smoother to ensure the reader follows the narrative of the complaint effortlessly.

Lexical Resource

You have used some good vocabulary such as 'accentuate', 'reprimand', and 'patrons'. However, there are several instances of awkward or incorrect word choices that affect the naturalness of the letter. For example, 'she unheard me' is incorrect (it should be 'she ignored me' or 'she did not hear me'), and 'served late than usual time' is unidiomatic. Aim to use collocations more accurately and ensure that sophisticated words are used in the correct context to avoid sounding forced.

Grammatical Range & Accuracy

There are several grammatical errors that impact the professional tone required for a complaint letter. Issues include incorrect verb forms ('she unheard me'), improper comparative structures ('late than usual time' instead of 'later than usual'), and missing articles or pluralization errors ('highlight few suggestions' instead of 'a few suggestions'). While the meaning is generally clear, the frequency of these errors prevents a higher score. Focus on mastering comparative adjectives and ensuring subject-verb agreement and correct tense usage.

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Band 6+: You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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You recently moved to a new apartment. Write a letter to your landlord about a problem in the apartment. In your letter: • explain what the problem is • describe how it affects you • say what you would like the landlord to do

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