Band 6+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

Dear Manager,

I hope this letter meets you in good faith, I’m writing to express my dissatisfaction about the job your workers did for me over the weekend at my residence.

Over the weekend, I’ve booked for your company’s cleaning services at my residence, which your workers showed up on time. Personally, I took out my time to show them what to do and areas to avoid but unfortunately they didn’t listen properly and ended up making the exact errors I warned them about.

Firstly, they cleaned up my entire apartment properly but ended up soaking up the rug in the living room with water, by so doing it has given my living space an unpleasant odour which doesn’t suit well with me and my family. The smell from the wet rug has caused my entire living room to smell like hell, it gives a bad impression been welcomed by the rotten smell from the rug in the living room and this odour has spread towards the room areas and this has costs me my sleep and my office space because I use a part of the living room for my work during the day.

On this note, I would appreciate if you could send your workers to fix this odour as soon as possible by taking the rug out and venting the space to ensure I have a better place to work and also to lay my head at the end of the day.

Thank you for your cooperation and I look forward to seeing your workers around.

Sincerely,

Czar.