Letter

Band 8+: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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Dear Sir or Madam,

I am writing to complain about an incident that caused me to miss my flight with your airline on 15 March from Hanoi to Singapore, flight number VN 113.

On the day of travel, I arrived at the airport more than two hours before departure. However, there was a serious problem at the check-in area due to a system failure, which led to extremely long queues. Despite waiting for over an hour , asking staff for help, I could not complete the check-in process before the gate was closed.

Missing this flight caused me significant inconvenience. I had an important meeting scheduled. What is more, I must buy a new ticket with another airline at a much higher price and arrange last-minute accommodation.

I would like to request a full refund for the missed flight, as well as compensation for the additional costs.

I look forward to your reply and hope this matter can be resolved quickly.

Sincerely,

Van anh

Word Count: 164

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Overall Band Score

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Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

flight: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the incident, its impact, and the desired resolution. The information is relevant and sufficient. To further enhance the response, consider adding specific details about the meeting and accommodation to strengthen the justification for compensation.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the sequence of events is clearly presented. The use of cohesive devices is effective, contributing to a smooth and coherent flow of information.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and precise language to convey the situation and its impact. The choice of words effectively communicates the writer's frustration and the inconvenience caused.

Grammatical Range & Accuracy

The letter exhibits a strong command of grammar and sentence structure. There are no noticeable errors, and the language used is accurate and appropriate for the context. The punctuation is also correctly applied throughout the letter.

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Band 8+: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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