Letter

Band 9: You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do

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Dear Sir or Madam,

I am writing to formally complain about an incident that caused me to miss my international flight with your airline on 15 January from Baghdad to Istanbul.

Although I arrived at the airport more than three hours before departure, there was a serious problem at the security and check-in counters. The queues were extremely long, and there were not enough staff members to handle the number of passengers. Despite explaining that my flight was boarding, I was not given any priority or assistance, and the gate was closed before I could reach it.

Missing this flight had a significant impact on me. I lost an important business meeting, had to book a hotel at my own expense, and suffered considerable stress and inconvenience.

I kindly request a full refund or a free rebooking on the next available flight, as well as compensation for the additional costs incurred.

I look forward to your prompt response.

Yours faithfully,

Moaml Jasim

Word Count: 162

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

flight: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the incident, its impact, and the desired resolution. The tone is formal and suitable for a complaint. To further enhance the response, consider adding specific details to strengthen the explanation of the impact and the requested compensation.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow the sequence of events and the writer's requests. The paragraphing is well-managed, contributing to the overall coherence of the letter.

Lexical Resource

The letter demonstrates a sophisticated use of vocabulary, employing precise and appropriate language to convey the message effectively. Terms such as 'formally complain,' 'serious problem,' 'considerable stress,' and 'additional costs incurred' enhance the professional tone and clarity of the letter.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full control and accuracy. The punctuation is appropriate throughout, contributing to the overall clarity and readability of the letter.

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