Letter

Band 7+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

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Dear Sir or Madam,

I wish to lodge a complaint regarding the item I received which was damaged. I am very disappointed with this matter because the item is not only damaged but also does not match the picture and the quality is poor. This is completely inconsistent with what is advertised in your online store. This is tantamount to customer deception.

Due to the problem that occurred, I would like to request a refund for the item because as a consumer, I feel that what happened was unfair. Furthermore, the price and quality of the item are significantly different.

I will return the damaged item though courier and delivery service. You can attach your store address, so, the defective items can be arranged as soon as possible.

I look forward to your prompt response. I would be grateful if you could resolve this problem as soon as possible.

Yours faithfully,

Customer

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

damaged: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, explaining the unhappiness, requesting a refund, and making arrangements for the return. The tone is suitable for a complaint letter. To improve, consider adding specific details about the item ordered (name, order number) and the nature of the damage to make the complaint more concrete.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. The paragraphing is logical, and the flow of information is easy to follow. However, there are a few areas where the cohesion could be improved to make the letter even more seamless. For example, transitions between sentences and paragraphs could be smoother to enhance the overall readability.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate words and phrases to convey the message effectively. Terms like 'tantamount to customer deception' and 'inconsistent with what is advertised' are well-chosen. To further enhance the lexical resource, consider incorporating more varied and nuanced vocabulary related to customer service and complaint resolution.

Grammatical Range & Accuracy

The letter exhibits a good command of grammar with only minor errors. The sentence structures are varied, and the punctuation is generally accurate. To improve further, pay attention to the accuracy of prepositions and articles, and ensure that all sentences are grammatically sound. For example, in the third paragraph, consider rephrasing 'I will return the damaged item though courier and delivery service' to 'I will return the damaged item via courier and delivery service'.

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Band 7+: You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item Write at least 150 words

Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item Write at least 150 words

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Task Response

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