Letter

Band 7+: You ordered two items through internet and you received two different items. Write a letter to the manager: • Explain about what you ordered, • Ask why the two other items were different, • Ask about how would he solve this problem.

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Dear Sir

I am writing to express my dissatisfaction concerning some items I bought from your store. I placed an order for two items on your website two weeks ago, and my products got delivered to me yesterday.

I have been a regular customer of the store and didn’t expect any disappointment. However, to my surprise, I ordered for an off-shoulder shirt and a black palazzo trouser and got something entirely different.

Instead of an off-shoulder top, I got a round neck shirt and my palazzo trouser was replaced with a baggy jean. I would like to know why I received something different from what I purchased because it is heart breaking considering the fact that I paid a large sum of money for them.

Furthermore, I would like to know what the company policy says about this. Would I be getting a refund or the items will be replaced? Also, I insist that a solution be found immediately.

I would be looking forward to your response.

Yours sincerely,

Adedayo Deborah.

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

items: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. All three bullet points are addressed clearly and appropriately. The tone is suitable for a formal letter, and the language used is accurate and effective. There are no significant omissions or lapses.

Coherence & Cohesion

The letter is well-organized and easy to follow. The purpose of the letter is immediately clear, and each paragraph logically progresses the message. The use of cohesive devices is generally effective, but there's room for improvement in making the transitions even smoother. For example, in the third paragraph, consider rephrasing to enhance the connection between the disappointment and the specific items received.

Lexical Resource

The vocabulary used is appropriate and generally accurate. Phrases like 'express my dissatisfaction' and 'heart breaking' are effective. To further enhance the lexical resource, consider using more varied and specific vocabulary related to online shopping and customer service. For instance, instead of 'something entirely different,' you could specify the discrepancies more precisely.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay close attention to subject-verb agreement and article usage to eliminate minor errors. For example, review the use of articles (a, an, the) throughout the letter to ensure they are used correctly.

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Band 7+: You ordered two items through internet and you received two different items. Write a letter to the manager: • Explain about what you ordered, • Ask why the two other items were different, • Ask about how would he solve this problem.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

write a letter to your local council that the road in front of your house is damaged

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

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