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Letter

Band 5+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

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Note: Both the topic and the answer were created by one of our users.

Dear sir or madam,

i hope you are diong well . I am wrting this letter to inform last week i bought smatphone from your website which is latest model samsung compony but i faces problem with it.

There are two main problem i faces in that smartphone . The first and foremost is the, battery is not charging when i start the phone after . The another problem i face on that smartphone is the on backside of phone some crack on the body the .Eventully, i also shocked when i see.

Moreover, i also visit near service station of samsung and try to solve the problem .i asked my problem with technicin. They try resolve the problem try charging the mobile with another charging cable but unfotunitily it ‘s not solve. Apart form that, they also put some chemical to clean back side to remove the some shrces .

Let me give my full money refund if possilbe as well as replace the mobile and give me another mobile with same address. i am waiting for your replay as soon as possible.

your faithfully,

bhargav patel

Word Count: 188

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

problem: 6

charging: 3

another: 3

mobile: 3

Try using synonyms for the above words

Task Response

6

The letter addresses the task by outlining the defects, steps taken, and desired action. However, the language contains grammatical errors and lacks precision. To improve, focus on using clearer and more accurate language, and ensure correct grammar and sentence structure. Also, provide more specific details about the defects and the customer service interactions.

Coherence & Cohesion

5

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective paragraphing to separate different points and improve readability. Transition words could also be used to link ideas more smoothly.

Lexical Resource

5

The vocabulary used is basic and sometimes inaccurate. Try to use more precise and varied language to describe the issues with the phone and your attempts to resolve them. For example, instead of 'problem,' you could use 'malfunction' or 'defect.'

Grammatical Range & Accuracy

3

There are several grammatical errors throughout the letter, including incorrect verb tenses, subject-verb agreement issues, and punctuation mistakes. Focus on improving your sentence structure and proofreading carefully to minimize these errors. For example, 'i faces problem' should be 'I faced a problem' or 'I am facing a problem.'

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