Letter

Band 5+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Dear Sir or Madam,

I am writing to express my dissatisfaction with a fridge I bought from your store last two weeks ago, as is developed several problems after using some days. I bought it because I needed a reliable fridge for my home.

Initially, the fridge appeared to be in excellent working condition. However, after passing a few days, I began to experiencing several problems. The compressor of the fridge disturbing unusually by generating scarry sound. Moreover, cooling system have stopped working properly for the past three days, as a result, the preserved food got rotten quickly, It feels us inconvenient. More recently, the power connection of the fridge has loose last night, consequently, it’s no longer able to use riliably.

As the fridge is under warranty, I will request you to give me a replacement or a full refund. I also appreciate to know when I will get the replacement or refund.

I look forward to your prompt response to give a sustainable solution as soon as possible.

Yours faithfully,

Mohammed Adnan

Word Count: 174

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

fridge: 6

Try using synonyms for the above words

Task Response

The letter addresses the main requirements of the task: it explains what was bought (a fridge) and when (two weeks ago), describes the damage (compressor noise, cooling failure, loose power connection), and states a desired resolution (replacement or refund). However, there are some inaccuracies and lapses: the item is described as 'furniture' in the task but the letter refers to a fridge, which is an appliance, not furniture. This is a significant mismatch. Additionally, some details are unclear or awkwardly phrased (e.g., 'last two weeks ago', 'disturbing unusually', 'scarry sound', 'It feels us inconvenient'), and the letter lacks a clear timeline for when the damage occurred. To improve, ensure the item matches the task (furniture) or adjust the task if it's a mistake, and clarify the sequence of events. Also, use more precise and natural language to describe the issues and your request.

Coherence & Cohesion

The letter has a clear overall structure with an introduction, body paragraphs, and a closing. However, the flow is disrupted by several grammatical errors and awkward phrasing, which make the message harder to follow. For example, 'as is developed several problems' and 'It feels us inconvenient' are unclear. The paragraphing is adequate but could be improved by more logical linking between ideas. To improve, use clearer topic sentences and ensure each paragraph focuses on one main point, with smooth transitions between them.

Lexical Resource

The vocabulary is generally appropriate for the task, but there are some inaccuracies and informal choices that reduce precision. For instance, 'scarry sound' should be 'scary sound' or 'alarming noise', and 'riliably' is a misspelling of 'reliably'. The phrase 'It feels us inconvenient' is awkward; consider 'It has caused us inconvenience'. To improve, use more precise and formal vocabulary, and ensure correct word forms and collocations (e.g., 'under warranty' is good, but 'give me a replacement' could be 'provide me with a replacement').

Grammatical Range & Accuracy

There are numerous grammatical errors that affect clarity and accuracy. Examples include: 'last two weeks ago' (should be 'two weeks ago'), 'as is developed' (should be 'as it has developed'), 'after using some days' (should be 'after a few days of use'), 'I began to experiencing' (should be 'I began to experience'), 'The compressor of the fridge disturbing unusually' (should be 'The compressor is making an unusual noise'), 'cooling system have stopped' (should be 'the cooling system has stopped'), 'the preserved food got rotten quickly, It feels us inconvenient' (should be 'the preserved food went rotten quickly, which caused us inconvenience'), and 'the power connection of the fridge has loose' (should be 'has become loose'). The letter also lacks consistent punctuation, with run-on sentences and missing commas. To improve, focus on subject-verb agreement, verb tenses, and sentence structure. Proofreading carefully can help reduce these errors.

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Band 5+: You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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An online magazine has published an article asking which men and women in the public eye are suitable role models for young people. Write a letter to the magazine recommending a celebrity you consider to be a good role model and why.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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