Letter

Band 5+: You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Dear Product manager

I am writing to express my disappointment to you, based on my handphone that I bought from your store yesterday,I want to complain about the product that the function does not work.

Firstly,when I arrived home,I have to make sure the item is functioning. When I used it, I noticed the screen getting error and stuck that I takes time to stand by to all ready to used. In addition, when I want to texting on message,response to writing too slow and sometimes does not work at all.

Secondly, Because of this problem makes it impossible for me to complete my work on time. I would you like to take responsibility such as take full refund or replacement. Please also take it back the damaged item from my home address.

Lastly, I would appreciate it if you confirm in writing that you agree my request and inform me of the next step as soon as possible.

Thank you for attention for this letter. I look forward to your prompt response.

Yours faithfully,

giovanni

Word Count: 176

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

writing: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, clearly stating the complaint, proposing solutions, and requesting confirmation. The language is generally appropriate, though there are some minor grammatical errors and awkward phrasings. To improve, focus on refining sentence structure and ensuring consistent accuracy in grammar and word choice. For example, vary sentence structure and use more precise vocabulary to enhance clarity and impact.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider starting with a clear statement of purpose and then elaborating on each point in a logical sequence. Transition words could be used more effectively to link ideas between sentences and paragraphs, enhancing the flow of the letter.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Try to incorporate more precise and varied language to express your complaints and requests. For example, instead of saying 'the function does not work,' you could specify 'the touch screen is unresponsive' or 'the device malfunctions frequently.' This would make your letter more impactful.

Grammatical Range & Accuracy

Grammatical errors are present and affect clarity. Focus on improving sentence structure and verb tense consistency. For instance, 'I have to make sure the item is functioning' could be revised to 'I wanted to ensure the item was functioning correctly.' Pay close attention to subject-verb agreement and correct use of articles (a, an, the).

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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