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Letter

Band 5+: You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

I am writing to complain about the makeup remover i purchased from your website. Upon receiving it, I found it faulty considering it failed to remove my makeup properly.

The Elvive Hydrating [ For Sensitive Skin ] makeup removing wipes are the most advertised product on your website yet they’ve failed to satisfy the customers.

The product promises to remove the stubborn mascara from the eyelashes and leave the skin with a healthy glow however, the product was delivered with dry wipes that irritate the skin.

Removing makeup properly is essential part of one’s skincare routine considering if not removed properly, it could lead to skin issues like fungal acne. Your product has disappointed me as I take this part of my routine seriously.

I would like the management to apologize for their poor customer care and provide me with a refund or a gift card.

Yours faithfully,

Muzainah noman.

Word Count: 150

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

makeup: 4

product: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the problem and its importance are clear. The requested action is also stated.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but the flow could be improved. Some sentences could be restructured for better clarity and cohesion.

Lexical Resource

The vocabulary used is appropriate for the context, showing a good range of words. More sophisticated vocabulary could be incorporated for a higher score.

Grammatical Range & Accuracy

While the letter is generally understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial.

Answers On The Same Topic:

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

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Band 5+

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

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Band 6+

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

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Band 6+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter, • Describe the item and the problem with it • Explain why the item is important for you • Say what you want the manager to do.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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