Band 8+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam,

I am writing to complain about a recent experience I had with tickets for one of your trains and the staff operating it.

I normally plan my trip a couple of weeks ahead to avoid last-minute chaos. This time, I purchased my tickets at the counter to travel from Toronto to Vancouver. When I boarded the train on my travel day, the staff argued that my tickets were invalid and that I could not use them because they did not have a date of travel mentioned on them.

I was disappointed to know that the person who sold me the ticket was at fault for not carefully vending the tickets to passengers like me, and when I asked the staff, they mentioned that they could not help me because a different person was at the counter at the time; they were rude and ignored everyone who had the same issue.

Management must take serious action on critical checkpoints such as time of booking, date of booking, and date of travel before the ticket is handed over to a customer. This must be the responsibility of the employee who issues the ticket, and support staff must have a record of the past 2 days’ work shifts so they can coordinate and avoid confusion.

Yours Faithfully,

Shekar.