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Letter

Band 5+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing with regards to your service which I received recently from your restaurant.

Firstly,I visited your restaurant with my family in the last sunday;in fact it was a weekend we had to wait for 45 minutes to get a table.Moreover,waiters were busy with taking orders from other customers and there were no available menu card.In addition,even after ordering dishes,we waited for long time to recieve the meals.

I would like to let you know my disatisfaction regarding your service as it ruined my entire day.Initially,I had some plans to execute after the lunch from your shop;however the unacceptable delay in the service consumed a significant part of time.Consequently,we couldn’t able to visit nearby places to spend some quality time together.

I would like to suggest some measures to avoid simillar incidents in the future as it may degrade your reputation.First of all,it would be great if you could expand the area and the seating arrangements;especially during peak time.Additionally,make sure that staff are available at every desk to take orders from the customers.

I hope you will take necessary actions to reduce occurance of such inconveniences in the future.

Yours faithfully,

Megha

Word Count: 195

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
service: 3
would: 3
Try using synonyms for the above words

Task Response

7
The letter appropriately covers all requirements of the task, providing a clear description of the issues, their impact, and suggestions for improvement. The letter is well-organized and uses a formal tone suitable for the context. There are only a few minor lapses in grammar and expression. To further enhance the letter, focus on refining sentence structure and vocabulary to achieve greater precision and impact.

Coherence & Cohesion

5
The letter is generally organized, but the flow of ideas could be improved. The paragraphing is adequate, but transitions between points could be smoother. Consider using more varied cohesive devices to link ideas within and between paragraphs to enhance readability.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. While the language is generally appropriate, using more sophisticated vocabulary could elevate the letter. For example, instead of 'unacceptable delay,' consider 'inordinate delay.'

Grammatical Range & Accuracy

3
The letter contains several grammatical errors that affect clarity. There are issues with verb tense consistency, article usage, and sentence structure. For example, 'I visited your restaurant with my family in the last sunday' should be 'I visited your restaurant with my family last Sunday.' Focus on proofreading carefully to correct these errors and improve grammatical accuracy.

Answers On The Same Topic:

You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. – Describe the service you received. – Explain what went wrong and how it affected you. – Suggest what they could do to resolve the issue and improve their service.

Dear Manager, I am writing to express my disappointment regarding a recent experience at your restaurant. I have visited your restaurant several times before and usually enjoy both the food and atmosphere. However, my latest visit on Friday evening was quite unpleasant. The main issue was the extremely poor customer service. After placing our order, […]

Band 9

You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. – Describe the service you received. – Explain what went wrong and how it affected you. – Suggest what they could do to resolve the issue and improve their service.

Dear Manager, I am writing to express my disappointment with my recent visit to your restaurant. The service was slow, with long waiting times both to place my order and receive my food. When it finally arrived, it was not prepared as requested and was served lukewarm. Additionally, the staff were not attentive throughout the […]

Band 6+

You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. – Describe the service you received. – Explain what went wrong and how it affected you. – Suggest what they could do to resolve the issue and improve their service.

Dear Manager, I am writing to express my dissatisfaction with the service I received during my recent visit to your restaurant. I had been looking forward to the experience based on your reputation, but unfortunately, it did not meet my expectations. Firstly, the waiting time was far longer than anticipated. Despite arriving at a relatively […]

Band 9

You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. – Describe the service you received. – Explain what went wrong and how it affected you. – Suggest what they could do to resolve the issue and improve their service.

Dear Manager, I am writing to express my dissatisfaction with the service I recently received at your business. On 15 April, I booked a full car servicing package at your service centre, which included engine oil replacement, brake inspection, wheel alignment, and interior cleaning. Unfortunately, I was quite disappointed with the quality of the service […]

Band 9

You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. – Describe the service you received. – Explain what went wrong and how it affected you. – Suggest what they could do to resolve the issue and improve their service.

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