Letter

Band 4+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Sir or Madam

I am writing to complane about the saller. I would like to make a return, but I can’t contact the online shop.

I bought a book called Alice in the Wonderland in the “Read the Book” online shop on December 7th

The parcel came in on a time and a book cover looked good at the first view. But when I opened it I have seen a damage lists. At a seventy seven page I found a big scratch thought the list and at the another one I noteced a dirty blot on the whole page. I attach a copy and photos with it.It was bad anought to recieved the book in this condition, but what was worse was getting it before my doughters’ birthday on December 8th. I didn’t have anought time to prepere a new present for her. If I had known that the saller was incompetent and a product from this diller had the worst condition I have never ordered anything from them.

The seller was unavailable for comment and unhelpful. I would like to claim back the money I spent for book, I have attached a receipt, and I would like to get a discount for my next purchese.

Your faithfully,

Anna

Word Count: 210

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the product purchased, describing the fault, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but the overall message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clear introduction, body paragraphs focusing on specific points (product details, fault description, desired action), and a concise conclusion. Using more explicit transition words and phrases can also help to connect your ideas more smoothly.

Lexical Resource

The vocabulary used is basic and contains some inaccuracies. To improve, try to use more precise and varied language to describe the product, the fault, and your desired resolution. For example, instead of 'bad anought,' you could use 'disappointing' or 'unacceptable.' Also, ensure that you are using the correct spelling and word forms. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage (a/an/the). Also, review your sentence structure to ensure that your sentences are clear and grammatically correct. Proofreading carefully before submitting your writing can help you identify and correct these errors.

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