Letter

Band 5+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear sir or madam

I am writing this letter because of the faulty electronic device I got from your factory.

I purchased a brand new LG oled Hd display television set from your factory on the 15th day of August,2025.

Since the purchase of this device I’ve not been able to use it to my satisfaction because it has only showed a black and white color which is so unlike the television I bought,secondly it does not connect to internet services like Netflix and Amazon prime.

I would appreciate if you send a customer care representative to come look out for the fault in this device or maybe send me a better device which I’ll appreciate greatly, thanks.

Yours faithfully

Paul

Word Count: 121

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing details about the purchase, the fault, and the desired action. The tone is appropriate for a formal letter. To improve, consider adding more specific details about the attempts to resolve the issue with customer service and being more direct about the desired resolution (e.g., a refund or a specific replacement model). The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the instructions (details of purchase, fault description, and expected action). This will enhance clarity and flow.

Lexical Resource

The vocabulary is adequate but could be more precise. For example, instead of 'come look out for the fault,' you could use 'inspect the fault' or 'assess the problem.' Varying your word choice will make the letter more engaging.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. For instance, 'I got from your factory' should be 'I purchased from your online store.' Also, 'showed a black and white color' should be 'displays only black and white.' Proofread carefully to avoid such errors.

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